At Tessera Tickets (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or use our website [tessera.co.zm] (the “Site”) or any related services (the “Services”). By using our Site or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services:

• Personal Information: When you register for an account, purchase tickets, or interact with our Services, we may collect personal information, including:
  • Name
  • Email address
  • Phone number
  • Payment information (such as credit card details)
  • Billing address
  • Event preferences and history
• Usage Data: We automatically collect information about your interactions with the Site, such as:
  • IP address
  • Browser type and version
  • Pages visited on the Site
  • Time spent on the Site
  • Referring/exit pages
  • Operating system and device information
  • Clickstream data
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small files stored on your device that help us remember your preferences, track website performance, and offer personalized content. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: To process your ticket purchases, manage your account, and provide event details.
• To Communicate with You: To send you transaction-related emails (e.g., order confirmations, reminders, updates), marketing communications (if you opt-in), and customer support inquiries.
• To Improve the Site and Services: To understand how users interact with the Site, analyse trends, and make improvements to the user experience.
• To Process Payments: To complete your ticket purchase and process payment transactions through secure payment processors.
• To Comply with Legal Obligations: To fulfill legal requirements, respond to legal requests, and protect our rights and interests.

3. Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• Service Providers: We may share your data with third-party companies that provide services to us, such as payment processors, customer support, and email service providers. These third parties are required to use your information only to provide the requested services and must protect your information in accordance with applicable privacy laws.
• Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as a subpoena or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before transferring your information to a new owner.
• With Your Consent: We may share your information with others if you provide explicit consent.

4. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it. These measures include encryption, secure servers, and regular security audits. However, no data transmission over the internet can be guaranteed 100% secure. We cannot guarantee the absolute security of your data and are not responsible for breaches that result from unauthorized access.

5. Your Rights and Choices

Under Zambian Law and the GDPR

If you are a resident of Zambia or the European Union (EU) or European Economic Area (EEA), you have certain rights regarding your personal information under applicable privacy laws, including the GDPR.

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete personal information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., for legal or contractual obligations).
• Opt-out of Marketing: If you receive marketing emails from us, you can opt out by clicking the “unsubscribe” link in the email or by contacting us directly.
• Data Portability: You can request a copy of your personal data in a machine-readable format.
• Withdrawal of Consent: If you have consented to processing of your personal data, you may withdraw your consent at any time by contacting us. This will not affect the lawfulness of processing before the withdrawal.

To exercise your rights, please contact us at the details provided in Section 9.

6. Children’s Privacy

Tessera Tickets does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe we may have collected personal information from a child, please contact us immediately.

7. International Transfers

If you are accessing the Site from outside Zambia, including the European Union (EU) or European Economic Area (EEA), please be aware that your personal information may be transferred to and processed in Zambia, or other jurisdictions where privacy laws may not be as comprehensive as those in your country. By using the Site, you consent to the transfer of your data to such jurisdictions.

For individuals located in the EU/EEA, we ensure that any data transfers outside of the EU/EEA are made in compliance with the GDPR by implementing appropriate safeguards, such as using Standard Contractual Clauses approved by the European Commission.

8. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on the Site with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights under the GDPR or Zambian data protection law, please contact us at:

Tessera Ticketing Solutions Ltd

Plot 2153/m Kateya Road

Leopards Hill

Lusaka, Zambia

[email protected]

+260 97 313 7700