*DRAFT TERMS AND CONDITIONS – UNDER LEGAL REVIEW*

Welcome to Tessera Tickets, your go-to platform for purchasing event tickets. By accessing or using our website (the “Site”), mobile applications, and other related services (collectively, the “Services”), you agree to comply with and be bound by the following Terms of Use (“Terms”). Please read them carefully before using our Services.

 

Acceptance of Terms

By accessing or using Tessera Tickets and its Services, you agree to be bound by these Terms, as well as any additional terms and policies that may be applicable. If you do not agree to these Terms, please refrain from using our Services.

 

Eligibility

To use our Services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. By using the Services, you represent and warrant that you meet this eligibility requirement.

 

Account Registration

• Account Creation: To purchase tickets, you may need to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.
• Account Security: You are responsible for maintaining the security of your login credentials and ensuring that no unauthorized person accesses your account.
• Account Termination: We reserve the right to suspend or terminate your account at any time, for any reason, without notice, if we believe you are in violation of these Terms or if your behaviour negatively impacts the Site or other users.

 

Ticket Purchase and Sales

• Ticket Availability: The availability of tickets for events on our Site is subject to change at any time. We do not guarantee the availability of tickets for any specific event or performance.
• Pricing and Payment: Ticket prices are set by the event organizer or promoter and may include taxes, fees, and charges. Payment must be made through the available methods at the time of purchase. You agree to pay all applicable fees and charges associated with your ticket purchase.
• Refunds and Exchanges: Tickets purchased through Tessera Tickets are non-refundable and non-exchangeable, unless otherwise specified by the event organizer. In the event of an event cancellation or rescheduling, any refunds will be provided in accordance with the event organizer’s policy.
• Ticket Transfer: In some cases, tickets may be transferable. Please check the specific event’s terms for more information.

 

Use of Services

• Personal Use: The tickets purchased through our platform are for personal use only. You may not resell, transfer, or distribute tickets for commercial purposes unless otherwise authorized by us.
• Prohibited Conduct: You agree not to engage in any of the following activities:
  • Using the Site for any unlawful purpose or in violation of these Terms.
  • Attempting to gain unauthorized access to the Site or other systems related to the Services.
  • Harassing, defaming, or threatening other users or event organizers.
  • Posting or transmitting any harmful or unlawful content, including viruses, malware, or spam.

 

Intellectual Property

All content on the Site, including text, graphics, logos, images, software, and trademarks, is owned by Tessera Tickets or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or otherwise use any content without prior written permission.

Third-Party Links

Our Site may contain links to third-party websites, products, or services. These links are provided for convenience, and we do not endorse or control the content of these third-party sites. We are not responsible for any damages or issues arising from your interaction with third-party sites.

 

Limitation of Liability

• No Warranty: The Services are provided “as is” and “as available.” We do not make any warranties, express or implied, regarding the functionality, accuracy, or reliability of the Site.
• Limitation of Liability: To the fullest extent permitted by law, Tessera Tickets, its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services, including but not limited to loss of revenue, loss of data, or personal injury.

 

Indemnification

You agree to indemnify and hold harmless Tessera Tickets, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms, misuse of the Services, or any action that harms other users, event organizers, or the integrity of the Site.

 

Privacy Policy

By using our Services, you agree to the collection, use, and disclosure of your information as described in our Privacy Policy. Please review the Privacy Policy to understand how we handle your personal information.

 

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after any such changes constitutes your acceptance of the modified Terms.

 

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zambia, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms shall be resolved in the appropriate courts of Zambia.

 

Dispute Resolution

Any disputes or claims arising from these Terms shall be resolved through binding arbitration, rather than in court, except for claims involving intellectual property rights or any other matters that are not subject to arbitration. The arbitration shall be conducted in Zambia in accordance with the rules of the American Arbitration Association (AAA).

 

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to natural disasters, acts of war, acts of terrorism, power outages, and internet disruptions.

 

Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remainder of these Terms shall remain in full force and effect.

 

Entire Agreement

These Terms represent the entire agreement between you and Tessera Tickets regarding your use of the Services and supersede any prior agreements or understandings, whether written or oral, regarding such use.

 

Contact Us

If you have any questions or concerns regarding these Terms of Use, please contact us at:

Tessera Ticketing Solutions Ltd

Plot 2153/m Kateya Road

Leopards Hill

Lusaka, Zambia

support@tessera.co.zm

+260 97 313 7700